Hotel Common Sense – 7 Practical Steps on MBWA ...

My last article used one of Tom Peters and Robert Waterman's fundamentals from their groundbreaking book on changing the ways we do business. IN SEARCH OF EXCELLENCE introduced a formal name for what the more successful ... General Managers are results oriented people who are looking for the bottom line. I know from personal experience the tendency to “hurry” people along is there, but allowing people to share the entire experience will encourage them to be more open. ...