Dr. Wendell Williams Offers Employment Testing Expertise to the ...

According to the new book, Driving Peak Sales Performance in Call Centers, the crucial first step in improving the performance of call center staff echoes the teachings of Dr. Williams: source, select, and retain the right people in ... it offers a best-practice-based approach drawn from Murcott's own experience, advice from industry experts such as Dr. Williams, and lessons drawn from American Express, Convergys, Cox communications, Hilton Hotels, Land's End, and others. ...